Terms & Conditions

Want the Terms & conditions in danish language? Click here.

Contact the online shop
Give us a call on +45 27 52 91 22 or write us an email on info@trunksleeves.com if you have any questions or doubts about your order on the online shop.

Prices
All prices are in Euro and including Danish vat of 25%, unless otherwise stated.

Payment
TRUNK ApS accepts payment by Dankort, Visa, American Express, Maestro, JCB, Mastercard & Visa Electron. Payment will be debited and cleared from your account, on dispatch of the goods.TRUNK Webshop encrypts all information with SSL (Secure Socket Layer) which means, that unauthorized persons will not be able to read your account number or other information during transaction trough PBS.We reserve the right to have the total amount of the order paid by bank transfeer to Sydbank, Denmark. The order will be shipped upon receipt of payment.

Delivery charges
Danish and Nordic deliveries: 6 EURO
Delivery with GLS Export

International Delivery: 10 EURO
Delivery out of Denmark with GLS Export

Free delivery with orders above DKK 499,-/EURO 70,-

Delivery
TRUNK ApS will deliver to you within 1-5 weekdays. We take the liberty of sold out goods.

Defect Items
As a customer you have the right to return items with manufacturing defect. Items will be accepted if the goods are sold and delivered with defects that appears, within a period of 2 years. The defect items must be due to material or manufacturing defects.

Cancellation and returns
We offer you 14 days to regret your purchase. If you regret your purchase in full, we will return the amount of the goods and delivery cost. We do not pay the return freight.

Any dispute between TRUNK ApS and the customer is subject to Danish law.

Return of goods
Items must be returned to the following address:

TRUNK ApS
c/o Prime Cargo
Profilvej 4
DK-6000 Kolding

Please be noted we do not accept parcels returned by cash on delivery (COD).

On returning defect items please state clearly the reason, this will enhance the process. The parcel must contain a copy of the invoice/order confirmation. Please always send your package return as a track and trace delivery. Tracking will then be possible and waives any doubt that the parcel has been received by TRUNK ApS.

How to submit a complaint
Did we not live up to your expectations? If so, please contact TRUNK first, and we will do everything we can to resolve your issue.

A complaint about a product or service purchased from us can be submitted to the Competition and Consumer Authority.

Please Submit your complaint here – http://ec.europa.eu/odr . When submitting your complaint, please enter our email address: info@trunksleeves.com